Response Supervisor
Finning International Inc.
2 hours ago
Full-time
On-site
Canada
Safety Leadership
L
ead, demonstrate and champion a healthy and safe work environment ensuring that all safety standards, policies, procedures and compliance requirements are communicated, implemented and followed.
Lead and participate in daily review and update meetings as well as scheduled pre-job, mid-job and post-job reviews
Ensure compliance with NSC with proper inspections to trucks, track/identify required repairs and maintenance of the truck, ensure technicians are managing hours of service compliance and ensuring proper load securement and all supporting documentation
Ensure pre-job meetings are held with technicians to review scope of work and binder accuracy with the team to ensure that any safety opportunities were identified through the repair process and leveraged as inputs to future work
Ensure post-job review meetings are conducted and final inspections are complete
On site inspections include the controls identified on JHA’s are being used, the JHA is being updated along with the job progression and new risks are correct to the job progression and have the required controls identified
Lead and participate in regular scheduled safety meetings
Ensure that employees maintain the appropriate safety training required for their position
People Leadership
responsible for the day-to-day leadership of staff, including recruitment and selection, orientation, coaching and mentoring, employee engagement, performance feedback and supporting growth and development opportunities.
Conduct performance conversations and provide regular feedback to technicians
Quality -
service right the first time
Ensuring that tooling, parts and technical issues are dealt with promptly so it doesn’t impact out customer service commitment
Ensures quality daily time and service reports and cross over reports and field to shop transfers
Repair process management
Determine appropriate tooling for the jobs by working with the technicians and CAT SIS
Understand the warranty process and determine warrantable failure and determine 3rd party requirements and availability if required
Review inspection findings to the associated customer facing position with the required technical information to inform the customer
Quantity
– manage productivity
Manage and measure technician productivity
Manage and determine manpower availability, allocate technicians as required and assign additional technicians if required
Conduct mid-job review and verify if the job is at 60% and communicate the job changes to technician
Provide insight and guidance by assigning work priorities to technicians where applicable by overseeing jobs for work quality and productivity
Knowledge:
Strong understanding of Finning’s warranty process, policies and procedures
Strong understanding of the goodwill process, process and procedures
Understanding of the National Safety Code
Strong understanding of contamination control
Understanding and knowledgeable in Job Hazard Analysis (JHA) and hazard Assessment
Strong understanding of the Caterpillar product line (forestry, mining, construction, etc.)
Strong understanding of the Caterpillar processes (goodwill, product health structure, etc.)
Understand warranty (new equipment, new parts, customer service commitment, finning exchange, OEM, etc).
Undercarriage – understanding of tracks and components
Understands the collective agreement, performance management and disciplinary processes and the principles of high performance leadership
Experience:
The desire to lead and manage people
Effective leadership / supervisory skills
Journeyperson Heavy Equipment Technician certification
Previous experience with Caterpillar equipment/engines (min 4 yrs)
Strong business acumen
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do
not discriminate
against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical
disabilities. Furthermore,
Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an
adjustment/accommodation
at any point during the recruitment process, please inform your recruiter.
L
ead, demonstrate and champion a healthy and safe work environment ensuring that all safety standards, policies, procedures and compliance requirements are communicated, implemented and followed.
Lead and participate in daily review and update meetings as well as scheduled pre-job, mid-job and post-job reviews
Ensure compliance with NSC with proper inspections to trucks, track/identify required repairs and maintenance of the truck, ensure technicians are managing hours of service compliance and ensuring proper load securement and all supporting documentation
Ensure pre-job meetings are held with technicians to review scope of work and binder accuracy with the team to ensure that any safety opportunities were identified through the repair process and leveraged as inputs to future work
Ensure post-job review meetings are conducted and final inspections are complete
On site inspections include the controls identified on JHA’s are being used, the JHA is being updated along with the job progression and new risks are correct to the job progression and have the required controls identified
Lead and participate in regular scheduled safety meetings
Ensure that employees maintain the appropriate safety training required for their position
People Leadership
responsible for the day-to-day leadership of staff, including recruitment and selection, orientation, coaching and mentoring, employee engagement, performance feedback and supporting growth and development opportunities.
Conduct performance conversations and provide regular feedback to technicians
Quality -
service right the first time
Ensuring that tooling, parts and technical issues are dealt with promptly so it doesn’t impact out customer service commitment
Ensures quality daily time and service reports and cross over reports and field to shop transfers
Repair process management
Determine appropriate tooling for the jobs by working with the technicians and CAT SIS
Understand the warranty process and determine warrantable failure and determine 3rd party requirements and availability if required
Review inspection findings to the associated customer facing position with the required technical information to inform the customer
Quantity
– manage productivity
Manage and measure technician productivity
Manage and determine manpower availability, allocate technicians as required and assign additional technicians if required
Conduct mid-job review and verify if the job is at 60% and communicate the job changes to technician
Provide insight and guidance by assigning work priorities to technicians where applicable by overseeing jobs for work quality and productivity
Knowledge:
Strong understanding of Finning’s warranty process, policies and procedures
Strong understanding of the goodwill process, process and procedures
Understanding of the National Safety Code
Strong understanding of contamination control
Understanding and knowledgeable in Job Hazard Analysis (JHA) and hazard Assessment
Strong understanding of the Caterpillar product line (forestry, mining, construction, etc.)
Strong understanding of the Caterpillar processes (goodwill, product health structure, etc.)
Understand warranty (new equipment, new parts, customer service commitment, finning exchange, OEM, etc).
Undercarriage – understanding of tracks and components
Understands the collective agreement, performance management and disciplinary processes and the principles of high performance leadership
Experience:
The desire to lead and manage people
Effective leadership / supervisory skills
Journeyperson Heavy Equipment Technician certification
Previous experience with Caterpillar equipment/engines (min 4 yrs)
Strong business acumen
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do
not discriminate
against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical
disabilities. Furthermore,
Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an
adjustment/accommodation
at any point during the recruitment process, please inform your recruiter.